Squash NZ Child Safeguarding and Complaints and Disputes Policies14 Oct 2021
Squash NZ has created a new policy in to assist in setting standards to primarily protect our children and young people. The Child Safeguarding Policy contains procedures for our staff, volunteers and contractors to guide them in identifying and reporting child abuse and/or neglect.
Please note our Child Concern Form. In addition we will expect all Squash NZ staff, coaches that we contract, referees and volunteers such as tournament controllers to complete an online education programme, agree to a new code of conduct and agree to be police checked. Please see our reference page on Raising Concerns.
In addition Squash NZ has updated our Complaints and Disputes Policy. We have updated the policy to refresh the steps for raising and dealing with concerns, disputes and complaints. We want to support our people to resolve minor issues, establish a process for resolving disputes between members and give clear guidance for making, dealing with and resolving complaints.
We encourage everyone to review the policy as we want to make sure the approach taken to dealing with complaints is fair, consistent including enabling cultural appropriate responses and processes. Please see Complaints Form to raise a complaint.