MySquash

CLUB MEMBERS - SIGN IN HERE

CREATE A NEW DIGITAL ACCOUNT HERE

Existing and new members of affiliated squash clubs will automatically have a MySquash account created for them. You will be sent a welcome email inviting you to activate your account and set up a profile.

If you did not receive a welcome email or cannot access your MySquash account, contact support@squashnz.co.nz  to request for a new welcome email to be sent. Do not create a new profile.

Non-members and supporters can access a range of free features being creating a free Digital MySquash account using the above link.

Taking the Squash experience to the next level 

MySquash is our new mobile-friendly, digital engagement tool for competitive and casual players, administrators, officials, coaches and supporters.

• Improved grading list, rankings, and match history powered by SquashLevels.
• A one-stop-shop for players to access their club features and MySquash accounts (for clubs using the Frello club management system).
• New national competition management platform for all graded tournaments and interclub.
• Casual player ratings and create your own casual competitions.

Please read our FAQ's about the new grading system here . 

MySquash Player Subscription Features and Benefits

Video Guides and User Manuals 

For a complete library of manuals and video guides, log into MySquash and visit the Help page.

To get you started, here are a few basic guides and videos for the most common questions.

Setting up MySquash

Video Guide - Setting up your MySquash account via welcome email 

Video Guide - Using MySquash 

User Guide - Setting up your MySquash account via welcome email 

User Guide - Setting up multiple MySquash accounts with the same email address

MySquash Competitions

Video guide - How to enter a tournament in MySquash Competitions

Video guide - How to view draws and results

Saving MySquash to your home screen

MySquash and Hello Club is  a progressive web app (PWA) which is fully mobile compatible. That means you can add Hello Club to your device’s home screen and run it just like any other app, and even receive push notifications to your mobile device.

Rather than having a native app which you download from the App Store or Play Store, this allows it to make the full set of features from the platform available to anyone on any device, and roll out new updates much faster, without having to maintain three different apps. 

iPhone or iPad
1. Open Safari and navigate to MySquash 
2. Tap the Share icon at the bottom of the screen, which looks like a box with an up arrow
 3. Select Add to Home Screen 
4. If prompted, you can edit the name to MySquash
5. Tap Add in the top right corner

Android
1. Open Chrome and navigate to MySquash
2. Tap Share on the right of the address bar 
3. Select Add to Home Screen 
4. Confirm or edit the website details and tap Add

Trouble with MySquash loading? 

Here are a few troubleshooting tips to try if you are having issues with MySquash/Frello loading on your PC or device.

• Try using your home wifi as some home and public wifi networks have security settings which may block the site.
• Make sure you’re using the latest versions of your web browser. If there are updates to be installed then install these.
• Clear your browser caches and cookies, as it may be stuck trying to load an old version of MySquash. Here are the step-by-step guides to do this depending on your browser.
   
• Google Chrome
  • Open Chrome.
  • Click the three dots (⋮) in the top-right corner.
  • Go to Settings.
  • Scroll down and click Privacy and security.
  • Click Clear browsing data.
  • In the pop-up:
    Select the Time range (e.g., "Last hour", "All time").
    Check Cached images and files.
    (Optional) Check other items like cookies or browsing history.
  • Click Clear data.
• Microsoft Edge
  • Open Edge.
  • Click the three dots (⋯) in the top-right corner.
  • Select Settings.
  • Click Privacy, search, and services from the left menu.
  • Under Clear browsing data, click Choose what to clear.
  • In the pop-up:
    Choose the Time range.
    Check Cached images and files.
    (Optional) Check other items.
  • Click Clear now.
• Safari (macOS)
  • Open Safari.
  • Click Safari in the top menu bar.
  • Select Settings (or Preferences).
  • Go to the Advanced tab.
  • Check Show Develop menu in menu bar.
  • Close the settings window.
  • In the top menu bar, click Develop.
  • Select Empty Caches.
  • Note: Safari doesn’t offer a time range option like Chrome or Edge.
• Mozilla Firefox
  • Open Firefox.
  • Click the three horizontal lines (≡) in the top-right corner.
  • Select Settings.
  • Click Privacy & Security from the left-hand menu.
  • Scroll down to the Cookies and Site Data section.
  • Click Clear Data….
  • In the pop-up window:
    Check Cached Web Content.
    (Optional) Check Cookies and Site Data if you want to remove those too.
  • Click Clear.
  • Confirm if prompted.
• If the issue still persists after these steps, please let us know  by emailing the following to support@squashnz.co.nz so we can investigate further:
  • What device and browser you're using.
  • If you're accessing from a saved bookmark or directly from the website.
  • A screenshot of what you're seeing, if possible.