Club Resources

New Member Management

Joining a squash club should be a fun, exciting and engaging experience. However, for many it is a time when they feel afraid, low in confidence and anxious about their ability. Therefore facilitating an effective member journey will help your new members to meet new people, form good habits, try new things, develop skills and enjoy your club's environment so they will want to come back for more.

1. Follow the membership pathway model

This step-by-step process will help you convert participants into members. Find out more

2. Get your new members involved as soon as possible.

This is the reason why they have come in the first place. Find out more

3. Understand the smart way to start - SquashStart

This will help new members to form good routines and habits:

4. Provide new members with advice and a starting schedule to help them get on the right track

Download the SquashStart planner to set them up for long-term success. Click here

5. Offer an orientation and introduction session for every new person

This will help your new participants become familiar with your facilities and all your club has to offer. Find out more

  • Download an induction checklist to ensure you tick all the boxes during this process. Click here

6. Ease new members in with the right membership option

Understand the different ways you can hook people into your club. Find out more

  • Download an easy-to-use membership form to make the sign up process simple. Click here

7. Give each new member a welcome letter and pack as part of their induction procedure

These documents will help your club induct new members and provide the necessary information to get them settled, such as:

  • Download a new member welcome letter template. Click here
  • Download a new member welcome pack template. Click here

8. Follow a new member communication process

This will help your new members feel like you care and are willing to help if needed. 

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